Refund Policy

I. General Policy Statement

This Refund Policy governs the terms under which refunds may be issued by AIImage to its users for services delivered through its software-as-a-service platform. This Policy is incorporated by reference into AIImage's Terms of Service and applies to all subscriptions, credit-based purchases, and digital goods offered by the Company.

II. Refund Eligibility

The Company offers refunds only under the following specific circumstances, subject to verification and compliance with the conditions set forth herein:

• (a) Monthly/Quarterly Subscription Plans:
  Customer may request a refund within Three (3) calendar days from the date of initial purchase of a monthly subscription. Refund eligibility is contingent upon Customer having used no more than Three hundred (300) credits during such period.
• (b) Annual Subscription Plans:
  Customer may request a refund within Five (5) calendar days from the date of initial purchase of an annual subscription. Refund eligibility is contingent upon Customer having used no more than Three hundred (300) credits during such period.
• (c) Verified Technical Malfunctions:
  If the system experiences a verified failure that prevents the Services from functioning as intended, due to technical issues fully attributable to the Company's platform, and such failure persists for more than 24 consecutive hours without resolution, refunds or credit restorations may be granted at the Company's discretion.
• (d) Duplicate Charges:
  Unintentional duplicate billing or erroneous multiple charges will be fully refunded upon verification.
• (e) Unauthorized Transactions:
  Verified fraudulent use or unauthorized charges will be refunded in full upon investigation.
• (f) Mandatory Compliance with Applicable Law:
  Where required by applicable consumer protection statutes, including but not limited to the California Automatic Renewal Law, Federal Trade Commission Act Section 5, EU Consumer Rights Directive, refunds shall be issued in accordance with statutory obligations.
• (g) Refund Eligibility for Recent Payments (Subscription Updates):
  Refund requests for subscription updates (any payment occurring after the initial subscription charge) will only be accepted within three (3) calendar days from the date of the charge. In such cases, a fifty percent (50%) deduction will apply to the refundable amount.
• (h) Promotional Offers:
  Refunds for promotional offers will be assessed based on credit consumption of the model/tool involved. For models/tools with unlimited generations, refunds will be calculated accordingly, considering the usage during the promotional period.

III. Non-Refundable Circumstances

Refunds shall not be provided under the following conditions:

• (a) Dissatisfaction with style, creative output, aesthetic choices, or subjective preferences once Services have been delivered.
• (b) User error, including but not limited to incorrect prompts, improper configuration, or misunderstanding of platform features.
• (c) Failure to cancel recurring subscriptions prior to renewal billing date.
• (d) Substantial consumption of services beyond the defined three hundred (300) token usage threshold.
• (e) Abuse of promotional offers, free trials, or repeated refund requests deemed excessive, unreasonable, or fraudulent.
• (f) Refunds shall not be issued for accidental or mistaken transactions initiated by the Customer.
• (g) Refunds shall not be granted due to changes in the appearance, theme, or other non-functional modifications to the platform.
• (h) Refunds will not be issued if the Customer changes their mind after purchasing the product.

IV. Administrative Charges

In the event a refund request is approved, the Company reserves the right to deduct a reasonable administrative fee from the refunded amount. The specific deduction shall be disclosed at the time of refund approval and may vary based on payment processing costs and internal handling.

V. Subscription Cancellation

All subscription plans are subject to automatic renewal unless actively canceled by the Customer prior to the renewal date.

Customers may cancel future renewals at any time via email to support@futureaiimage.com or through the dashboard. Cancellations shall apply prospectively to future billing periods. Retroactive refunds for unused portions of active billing cycles shall not be granted, unless otherwise provided herein.

VI. Refund Request Procedure

All refund requests must be submitted through the following official channels:

• By email to support@futureaiimage.com

The Company shall review and respond to refund requests within a commercially reasonable timeframe, generally not to exceed ten (10) business days.

Approved refunds shall be processed to the original form of payment unless otherwise agreed. Refunds may, at Company's sole discretion and subject to customer consent where applicable, be issued in the form of account credit.

VII. Disputes & Chargebacks

Customers are expected to engage with Company's support team to resolve any billing disputes prior to initiating any chargebacks or payment reversals.

Illegitimate or fraudulent chargebacks may result in permanent suspension of customer accounts and recovery of associated costs.

VIII. Policy Modifications

Company reserves the right to amend this Policy at any time. Material modifications shall be communicated to active subscribers via email or in-app notification.

Continued use of Services following policy amendments shall constitute acceptance of revised terms.

Contact Information

For questions about this Refund Policy, please contact us at support@futureaiimage.com.

Future Trade Partners Co., Ltd.
1/186 Sukhumvit Soi 32, Khlong Tan Subdistrict,
Khlong Toei District, Bangkok